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FAQ

Got a question for us?

Have a read through our frequently asked questions to see if we can get you an answer! If not don’t forget you can email your questions directly to admin@5starcarwash.org

 

What are your opening times?

We are open 9am until 6pm Monday – Saturday

and 11am until 6pm on Sunday 🙂

My car is pretty dirty! Will I be charged extra?

We use only the best cleaning equipment within the Car Wash and Valet Centre which is more than effective for cleaning out messy vehicles, however there are instances where cars have been left neglected and may incur an extra charge. We will advise you of this when carrying out the valet and if there is anything else we can do to help clear the mess we will be more than happy to assist you.

Can I pay by card?

Yes. We accept card and cash on site. There is a small fee for using our card machine.

Someone has been sick in my car, can you get the smell away?

There’s nothing worse than a sick smell in a car, what we have found in the past is a little sprinkle of bicarbonate soda on the affected area helps to break up the odour and get your car smelling like it’s old self again! We can also offer a fogging service to break up any further smells, and even a shampoo service to remove any stains!

How long does a fog take?

Fogging a car can take up to 40 minutes and needs to be done before the valet is completed on your car. Because of this we ask that you plan more time whilst booking in to avoid you waiting a longer period of time than anticipated. You are more than welcome to leave the car with us whilst the fog and valet are completed, alternatively you can sit and wait in our comfortable waiting room for all services to be completed.

Where do I go when I arrive for my valet?

When you arrive for your appointment, simply drive your car through the Car Wash and let the guys know you have arrived and what you are booked in for.
We will then wash the outside of the car for you and direct you back round to the valet centre to complete your valet. Should you have any questions on the day or before, do not hesitate to contact us on 01355201201 or via email at admin@5starcarwash.org

I’m not sure which valet to go for?

We try our best to describe all of our valets in full here however if you would like to discuss anything with us we would be more than happy to work out what’s best for you. Simply give us a call on 01355 201201

Is there somewhere I can wait?

Yes. We have a comfortable waiting are equipped with Vending Machines, Magazines and also a small Children’s Area too!